What is the impact of having good phone systems for business

Good communication is one of the most important aspects of today’s businesses and having good small business phone systems, are vital to any business’s survival

Having good quality small business phone system means that business owner’s and their representatives are always contactable and available.

Over the past decades, there have been many innovative inventions to help improve modern business systems, but none so important as the modern small business phone systems as they now mean your whole office can be found on your phone.

Gone are the days when you need separate fax machines, answering machines, telephone exchanges, keyboards and personal to use and monitor them.

Some of the important impacts of small business phone systems:

·       Affordability

With modern small business phone systems the old system where you need to take a package of features that you probably did not need with your phone and were billed each month whether you used them or not is over. Now you can select the services you require and a plan that is related to your usage, so you only pay for the services you use. This reduces your overall phone costs and you have a fixed amount, allowing you to properly budget and be more accurate in your quotes and estimates

·       Faster and more personal interaction with customers

Having a better small business phone system means you can respond to your customers needs quicker and more efficiently. With the ability to instantly video chat via your phone from anywhere directly to your customers, you show them they are valuable to you and their concerns are important. This provides the personal touch which is often lacking in big business, but what many customers desire

·       Ensures that you can give important call the attention required

No longer will important calls be lost through antiquated answering machines or third party systems. You can tag numbers of personalities so that their calls are flagged important and get priority status with the attention they deserve. You can also weed out nuisance calls and send them elsewhere automatically

·       Full feature calling

Small business phone systems now have the ability to provide give such things as analytical options to access reports on your systems performances of internal and external communications, monitor staff communications and customer relations, conduct training as well cybersecurity protocols

·       Remain in control

With modern small business phone systems, you can be in full control of your entire business and all data through your phone where ever you are at any time

 

With small business phone systems you can take advantage of all changes and upgrades without having to purchase expensive new IT equipment apps or programs.

Your data storage and retrieval needs are taken care of with secure cloud based technology. Updating handsets as required is a much more affordable option, new users can be added or removed as your networking needs change or grow making you business more efficient so your small business phone system is future proofed.

How can a phone system let you remain connected in a small business

When you’re an entrepreneur in business, having a modern, high quality, versatile, small business phone system is essential for your overall success. You need a small business phone system that’s flexible enough to be geared for your unique situation and adaptable enough so that it meets your individual needs.

You need to be able to remain connected to all your contacts and employee at all times so require a system that reliable, but also affordable. In today’s uncertain times with Covid-19 restrictions and quarantine measures making travel and personal contact difficult you need to be able to rely on your small business phone system at all times.

It’s important to be able to remain viable and stay in touch with remote workers, suppliers and customers. With so many options available it pays to take a bit of time to assess just what you really do need and which services will help to improve your overall communication abilities.

Losing contact or not being easily contactable can mean lost business that’s very hard to replace in today’s competitive market.

Landlines

A landline has been the traditional small business phone system for most companies, but it’s being phased out in many areas due to high maintenance costs and the lack of trained technicians to deal with instillations and faults.

The relatively high cost associated with having a landline for both local and long distance calls has led many small businesses to opt for more economical and reliable VoIP (voice over the internet protocol) small business phone systems.

Virtual small business phone systems

In comparison to a landline, a virtual small business phone system is often a better choice. These systems connect all the calls coming to your normal business number to all areas of your business including your employees mobile devices regardless of where they are.

They can be connected to standard desk phones as well as conference lines and answering services and all the standard options that may be required.

Advantages

The advantage is you only pay for the services you actually need and use. May conventional small business phone systems require to take a package deal where you pay for services, whether you use them or not and are often very expensive to change.

By having all your business calls going through your main business number and then being auto directed to the right person, it keeps all business calls within the business and reduces the chances of moonlighting. So your business owns the relationships that develop between your staff and clients.

Remote workers and working on the move

With a virtual small business phone system you will always remain connected to all your workers, customers and suppliers, whether your at the office out on the job, on holiday or travelling. This way you will know what’s going on and remain in total control.

 

For most modern small business a virtual phone system is the ideal choice. It helps keep costs under control while making sure you never miss a call no matter where you are so your not desk bound.You can instantly redirect calls to the right people in your business to answer any problems or queries they may have. You also have the advantage of cloud data storage so your vital information is always secure and readily available.

How Video Conferencing System is best for businesses

Video conferencing systems have been around for almost forty years, but it’s only over the last few years with the explosion of mobile internet that it has really become more convenient and universally accepted. There are a few ways video conferencing systems are best for business such as:

·        Increased efficiency

One of the most important reasons video conferencing is best for modern businesses it drastically increases efficiency This is accomplished in several ways

1.      When the head CEO or decision-maker decides to issue orders it’s just a simple matter of calling a video conference and everyone who needs to be there has the conference right in front of them regardless of where they are. This saves a lot of time otherwise wasted in travel and makes the meeting go quickly saving production time

2.     A video conferencing systems is right there up close and personal, you virtually have the best seat in the house and can easily hear and see exactly what is going on. What’s more, the whole thing is easily recorded so you can go over it as many times as required to get the full meaning?

 

·        Two way communication

There are no delays that could encourage misunderstandings; everything is instant so questions and queries can be answered immediately and to the satisfaction of all parties. You also get the non-verbal messages that can be difficult to receive in a crowded room. Eye movement, facial expressions and people’s body language play a vital role in our understanding with each other

·        Cost Savings

As well as saving time, which we know in business is saving money, a video conferencing system will allow you to cut down on transportation costs. Why come into work if you can do everything from the comfort of your own home, saving fuel, parking fees and helping to reduce stress levels

·        Functional

A video conferencing system can be used for far more than just important meetings. It’s a very valuable teaching aid in all manner of businesses and services from school classrooms to operating theatres in hospitals where major surgery is being performed as well as emergency operations in remote locations.

Online training in a lot of businesses allows the transfer of vital knowledge around the workplace, training that can be vital to both the company and the employee development.

Video conferencing is also a great way to introduce prospective customer to your company, show off your brand and products or services as well as introduce your staff and team of experts.

Prospective customers are far more likely to accept what they see and hear in a live video conference that they would from an obviously rehearsed advertisement or reading the information from your website.

A video conferencing system opens up the communication and allows your customers to fully interact with your sales team as if they were there in person without all the hassles involve in having to make a personal appearance

 

A video conferencing system has the power to take a business to the next level in terms of higher production, a reduction in lost time through travel and increased personal involvement while reducing costs such as the need for large amounts of office space as many people can work from remote locations and be more efficient and productive.

How is Phone Systems essential for businesses?

Smartphones have over the last few years, had a major impact on how everyone communicates especially in the way many businesses conduct their external and internal communications. But even with the popularity of Smartphones and the fact that most people now have one, small business phone systems are still essential for businesses for the following reasons:

·        Small business phone systems being more cost effective

Small business phone systems such as VolP are able to use multiple communication channels such as the internet where data transfer and operating costs are significantly cheaper than mobile phone airtime. This can quickly mount up to a huge saving over the course of a year

·        Advance security

Localized in house communication can be on a closed circuit that doesn’t go through any external servers, making it virtually impossible for your messages or conversations to be recorded or compromised. Many incidences of mobile phone eavesdropping and cybercrime because of mobile phone taps have surfaced in the last few years

·        Professionalism and Trustworthiness

Being trustworthy and professional are vital attributes in today’s business world where there are many shady operators. Having a quality small business phone system gives you faultless communication and shows your business associates, suppliers and customers that you are established and have a professional approach to your business and the way you respond to them. Brand identity is a very important part of your business marketing strategy ad this is hard to achieve using mobile phones.

Conducting business using a mobile phone suggests to those you’re dealing with that you consider your business and your association with them as casual and you don’t place a lot of importance on them. Using a quality small business phone system you instantly convey credibility and that you are a professional and an authority in your field, helping you to gain peoples trust and improving your brand’s public profile.

·        Are your services limited?

With today’s technical advances all the advantages of a mobile phone now also exist on your small business phone system. But you have the advantage of deciding on the exact features you require and only need to pay for the service you require, not a package that contains elements you never use or need.

Multiple calls can be made from the same number using your small business phone system to different clients, suppliers or associates at the same time via the cloud. This means you have all the latest information right at your fingertips, so you are in complete control and have all the information you require to make informed decisions.

You have the choice of using your office phone or your smart phone that’s connected to your small business phone system at any time. This allows you to be more flexible and efficient. You can easily remain in touch where ever you go around the local area or anywhere worldwide giving you great flexibility at a realistic and controllable cost

 

When you invest in a small business phone system, you are in fact, getting the best of both worlds as you can include your smartphone and take advantage of all the services you actually use while keeping a professional approach to your business with a small business phone system that matches your needs at a cost effective price.

 

What are the differences between Web-based & room-based video conferencing

 There are several popular types of video based business conferencing systems in use today, both use similar types of technology and their names are often mixed up by users, but they have quite  different operating methods and uses.

Conferencing systems come in two main types, those that are web based with online events that are mainly for sharing essential content with a web browser entrance point using a link to a nominated event, these are called web conferencing or webinars.

The other type is video conferencing system is a full, real time audio/video session between at least two people and often many more. People in these video conferencing systems can be in the same room or some or all of them can be remote participants.

In a video conference, each participant can see as well as hear every other participant and interrelate according to the rules defined by the organisers and the particular requirements and mode of the video conferencing system being used. Often, each participant can send and receive messages and content to the other members of the video conference.

Video conferencing systems always require the installation of special client applications, permissions and equipment to access. They require servers that can control multipoint conferencing sessions and are able to operate without a web connection.

They can incorporate a range of options including webinars or other arrangements with or without web access by using a local computer network. These can be simple systems using linked PC’s with microphones and cameras or they can become very technical with advanced features including BlueTooth, speaker-phones, high quality speakers, smartphones, video surveillance systems and other video conferencing solutions and systems.

Web conferencing always requires a web connection as it is designed to be used by remote users who can access the event using their browser from any location.

Often web conferencing is cloud-based, although it can be from on-premise platforms using an external access option. These types of conferences can have a variety of features supported by different app’s and tools

Web conferencing is usually used for distance learning, to show presentations and a substitute for business meetings or trips. It’s ideal for large scale conferences with lots of participants such as a corporate seminar or discussion where a live feedback is desired for all participants.

Usually, video conferencing systems require accounts for each user; these have an administrator overseeing the operation. For people to participate they are required to log in using approved credentials through the client application server.

Web conferencing or webinars are normally used for organised events that do not require live feedback, although often they have chat enabled for comments. They are usually used to broadcast to a wide audience, often with one or more speakers. They are easy to use and often only require the right link to participate in and there are no user accounts involved.

Business conferences are an ideal way to communicate with a group of people especially during this unfortunate time of the Coronavirus. Video conferencing systems are essentially where you want the participants to be able to give live feedback and share information. Web conferencing or webinars are where you just want to broadcast your message to a large number of people without instant feedback.

How video conferencing systems are helpful in the COVID time for businesses

We have all been affected by the COVID-19 pandemic, some much more than others, but those who are lucky enough to be able to work using a video conferencing system have a clear advantage over many others who could not.

Some of the ways a video conferencing system is helpful during the COVID crisis for business are:

Keeping In Touch

Communication is a vital part of any business and having a good video conferencing system means you can keep in contact with all your clients, customers and employees from the comfort of your own home or home office.

Many businesses are finding that allowing their staff to operate from home has many advantages that they will continue to enjoy after the crisis is over and life resumes to the New Normal which most people are now expecting

Cost Saving

· Reduced travel for employees means businesses are enjoying savings in such areas as lower transportation costs. Company cars are not using fuel or suffering wear and tear

· Reduced office space is now required at the main place of business allowing for new business expansion within the same area

· Office downsizing can represent a large saving as office leasing or rentals are often on a per square meter basis

Time Saving

Without the need to travel management and employees can spend their time in productive endeavors rather than commuting and being forced to endure traffic delays and congestion.

Face to Face

There is no doubt that in many businesses there is a clear advantage to being able to talk face to face with colleagues, partners, employees, clients and potential customer. People feel more inclined to trust someone when they can see who they are dealing with.

A video conferencing system allows people to enjoy face to face communication instantly from anywhere at any time, allowing for better understandings and instant decisions that could be difficult to make using email, texting or even normal telephones.

Video conferencing systems help during the COVID crisis because it allows those who are under quarantine and therefore unable to operate their businesses in a normal fashion, to still maintain control and enjoy total communication throughout their networks

Increasing Business

Far from having a negative impact on the world as a whole the COVID crisis has had a positive impact in many areas such as reducing pollution and wastage allowing many areas to self heal.

With many people being forced to stay home, suddenly they have a lot of extra time with which to spend on the internet.

Video conferencing systems have allowed smart internet marketers to utilize the fact that there are many more people with time to search for things of interest and new opportunities.

Video conferencing systems have allowed businesses to extend their reach and influence and at the same time given potential customers the ability to find out more about services and products they are interested in.

The COVID crisis has opened new possibilities for business and personal development because of the advantages the internet and video conferencing systems have given people. Allowing people to work from home and operate their businesses with lower overhead cost and reduced wasted time has made video conferencing systems very helpful.

Top Things to consider while purchasing phone systems for office

Office phone systems play a very important role in most businesses, a role that is often just taken for granted until the system breaks down or you experience a system failure and have to replace it. When you suddenly lose your main source of communication because you have an old phone system and can’t connect between your customers, your employees and your suppliers you’re in serious trouble that can adversely affect profitability and production.

Consider these top things while purchasing a phone system for your office;

Price

Price is always a major consideration and with office phone systems if can vary widely depending of the functions and type of system you choose.

Work out a budget with these things in mind:

· How may phone sets will you require in the office?

· Do you expect your system and usage will need to expand as your business grows?

· How many of your employees need phone access

· Do you need landline and mobile phones?

· What is the cost of installing each phone system?

· What current costs have you incurred with leases and service contracts or repairs?

When you know how many phone sets, you’ll need and how much you have been paying for your old system, it makes it easier to work out a budget for your new phone system.

Different systems have different ongoing charges some are all inclusive being solely on the net, while others include trunk and toll charges. Leasing from an IT provider and paying a set fee can be easier to budget for and give you greater flexibility than buying a system outright.

You Usage

When you have decided on a workable budget, then you need to assess just each team member of your staff really needs from their phone. Many office phone system providers will work with you to help you create an office phone system that suits all your needs and provides the functions you require at the best possible price.

Flexibility

Do you need extra services such as:

· Conference calls and other calling features?

· Do you expect to need to increase the numbers of lines in or out of the office?

· Do you want the option of cloud storage?

· Will your employees be able to use their own phones on the system, anywhere? This is an important feature now we have all felt the inconvenience of the Coronavirus

Getting a system that allows you to add or remove features at a realistic cost is important as it’s hard to predict what you will need in the future

Consider how others want to connect with you

An important aspect of your phone system is the positive experience of those people who want to contact you. By having an office phone system that is user friendly to vastly improve customer relations. Consider for your incoming calls, the caller hearing:

· A dial by name, number or department directory

· Call waiting message with estimate time

· Redirectory message

· Instant call rerouting

· Answering service

Usually, your phone system is the first interaction you have with a new customer or client so it’s vital that this experience is as stress free and inviting as possible. Consider the different office phone system functions your business needs to help streamline your customer services.

Top Things to consider when upgrading business phone systems

Having the best possible small business phone system is vital if you want to succeed in today’s competitive market. Even though social media, text messaging and email are considered normal for use in today’s multimedia connected work environments for use as personal and professional communication methods, the phone remains the most personal and significant as well as the most effective form of business communication

Choosing the right small business phone system for your business, one that meets all your needs is essential so you can flourish in many ways long into the future. With the abundance of different small business phone systems now available, choosing the right system to suit your unique and particular needs so not straight forward.

Some top things to consider when upgrading your small business phone systems:

·         Improve your call handling

Ensure all tour incoming calls are routed to the correct person and none are missed or lost. Having features such as easy call transfer, call waiting, call display, three or more way calling options, conference calling, voice mail as well as an automated off hours call attendant helps to foster strong business to  business and customer relationships

·         Improved accessibility

Most small businesses stay flexible with their employees often multi-tasking and constantly on the move. To keep them easily accessible having a small business phone system that allows calls to be made and received from tablets, smartphones laptops and other devices mean all your staff can stay productive regardless of their location.

With features like single digit reach, phones can be programed to be much more versatile and less limited

·         Better response times

Easily enhance your daily business response times with new small business phone systems that allow for a single number that simultaneously rings on all your devices as required. Unified messaging with options for sending to an inbox on your email, text messaging, call divert or answering service, all your business communication can be quickly responded to and kept secure

·         Easier internal communications

The latest small business phone systems allow your whole team to be in contact instantly for information sharing and improving sales opportunities. With intercom and paging services, presence technology and instant messaging you and your customers can easily identify the available people to help them at any time

·         Call reporting

Customer services and experience call reporting technology can provide detailed statistics to help improve the service you offer to your customers and clients. This helps retain customers and improve sales growth.

Being able to access real-time reporting and watch the outgoing and ingoing calls helps to provide an insight into the performance metrics usage for management decisions regarding staffing and operations

·         Quality assurance

With modern small business phone systems, you can easily track the way they are used and have a greater provision for performance and accountability. System alerts for unusual activities and call recording, add security and ensure any disputes are easily and readily resolved.

Deciding on upgrading your small business phone system should be about the impact this will have on your business and how it will help improve your bottom line. Making communication simpler and easier for your customers and staff can have a dramatic effect on customer satisfaction which can result in improved sales and profits.

How office phone systems enable smoother business communications

Communication and office phone systems have changed drastically over the last few years. Those offices and work places that are still using the old types of phone systems are not taking advantage of the considerable time and operating cost benefits of a modern office phone systems.

Today’s office phone systems enable a business to have a smooth business communication both internally and to any outside entity some of the benefits are:

·         Interaction

Modern office phone systems are able to interact with all mobile devices and corporate phone systems seamlessly with combined audio/video content sharing, file sharing, conferencing

·         Universal

Totally flexible and works almost anywhere, at any time using any type of device

·         Voicemail Management

Instantly transcribes voice mail to email or text or gives a greater range of voicemail management options

·         Increased Collaboration

Facilitates your easy reach with unlimited integrated screen sharing, video conferencing and file backups

·         Managed Service

Total automatic service with lines available according to the number of users and additional service available online anytime

Quality assurance monitoring for functionality and cyber security

Lower Costs

With cloud office phone systems, it’s all managed in the cloud so there’s no additional hardware or software needed to manage or upgrade. It’s usually compatible with existing equipment

·         An average of 50% savings on traditional phone services

·         Everything is consolidated into a single network, data and voice service

·         No hidden or annual fees and a flat rate per user for easy budgeting

Business Continuity

All your calsl can be routed to where ever you are or all your phones or end points such as mobile, desk and home phones if required. If you’re unable to answer they can be routed to any service or person you nominate.

Increased Productivity

Your office phone system becomes a remote control for your whole desk with an easy to use interface and high rich audio and video quality

•          It works seamlessly with any other features you require
•          Offers a plugin capability for use anywhere you have an internet connection
•          Allows regulated access for your employees to answer for you
•          Instant call transfer or hold, park or call back
•          Give detailed call information with an onscreen indicator
•          Call history with dates, times and names
•          Have the features you require fo your phone
•          Disconnections and line failures are a thing of the past

Eliminates Unnecessary Travel

With full HD conferencing capabilities for office to office in the same building or anywhere worldwide these no need to travel.

·         You or your team can operate, receive and make calls remotely

·         Real time screen sharing helps with instant decisions and productivity

·         Included custom URLs and conference dial in numbers

File Sharing

Sharing your files with backup and cloud storage available

·         Cybersecurity is inclusive

·         Give you total control over users and confidentiality areas as well as all sharing activities

Predictable Budgeting

Having a fixed monthly rate that always remains the same regardless of the number or duration of calls, both locally and internationally means you always know what your office phone system is costing.

Businesses depend on their office phone systems and they need to operate 24/7, you will always be connected over a high speed internet connection with a set cost and user friendly multifunction features keeping you in touch.

How Avaya phone systems help in the office?

Business, especially any internet marketing business is now all about customer satisfaction. Regardless of what product or service you sell, unless it’s totally unique there will be lots of competition. Everyone who contacts you, needs to have a great experience, this can best be achieved by using the best office system available. Avaya phone systems have one of the most comprehensive business phone and range of communication devices available.

Whether you have a small home office, live on a boat, motor home medium sized business or are in a large corporate office, Avaya phone systems have a solution for you.

Why are the Avaya phone systems special and how can they help in the office:

·         Desktop Phones

Desktop phones, even with the multitude of mobiles available are still most people’s preferred choice. With a modern style, easy and comfortable to use, fully optionalized Avaya phone systems deliver exceptional reliability in every mode or situation, unlocking your full potential.

·         Multimedia Devices

The new generation Avaya desktop phone system offers one touch and full voice control for all your audio, video and text messaging requirements. The all glass touchscreen allows you to use any of the millions of cloud based app’s simply with a touch of a finger.

·         Mobile Wireless Handsets

When you or your associates are on the move, but need to stay connected and in touch, the wireless handsets allow you to roam around the building or school campus and take your desktop with you.

·         Conference Phone

Instant conferencing that’s easy to work without delays, the user friendly design with its superior, crystal clear HD audio that is easy to hear over background noise is perfect for any size of meeting room. You can quickly call an impromptu meeting when the team needs to group chat to work problems or solve issues, but time is short and everyone’s in a different location.

·         Innovative Headsets

Headsets need to be comfortable, give clear audible sound no matter where you are and at the same time protect your hearing. Avaya headsets provide amazing sound and outstanding comfort.

·         Memorable Guest Experiences

Using the streamlined Avaya office phone systems means you have all your communication needs right at your fingertips whenever you dealing with customers, clients, or associates.

With one finger you can call up accounts and reference material, view caller history and records as well as contacting others if verification or authority is required.

This truly modern multi-media system can all be controlled from the ease of your office chair or from a lounger by the pool

You can easily personalize all your conversations, making them encounter friendlier allowing you to provide the right atmosphere and individual touches so the person you’re dealing with feels relaxed and comfortable enabling a high degree of trust to develop. This is conducive to the modern soft sell internet marketing where people require a very accurate, no stress and helpful exchange.

When you have the luxury of having the Avaya phone systems in your office you can effortlessly converse with all your clients, customers, associates and employees. You have the option of audio, video, texting or conference calling from anywhere to anywhere via the cloud with unlimited app’s available and all on an impressive low monthly budget or plan.

Top reasons you need to upgrade your office phone systems

Most business’s now replace their desktop PC’s every five years or so and like to replace their mobiles more frequently, especially for employee owned devices. It is common for many people to upgrade their devices as soon as they become eligible for carrier discounts, so they always have the latest version.

Many companies tend to keep their office phone systems for much longer, often keeping them for 15 to 20 years before they update. The most common reason for this is they feel that there is no need to replace something that still works ok. They totally underestimate the value of the new phone systems available today.

These are the top reasons you should upgrade your office phone system:

·        Cost Savings

Cost saving is one of the main reasons many businesses decide to install new office phone systems in their offices. The new office phone systems completely eliminate the need to maintain separate data and voice networks. By doing this you can substantially reduce your telecom costs and there are no upfront fees.

·         Choose the Features You Want

With a new office phone system you can choose all the features you want and need and you don’t have to pay for stuff you neither want nor will need. All costs are usually covered in your monthly subscription that you can modify and change as your needs change.

·         Enhance Customer Service

Today’s modern office phone systems give access to features such as conference calling, call routing, find me options as well as the features you're used to.

You will be able to schedule and hold virtual meetings and conferences, share messages, texts and files directly from your desk or anywhere else you may be.

·         Integration of Applications

Modern office phone systems allow the user to integrate a whole range of applications to help streamline the workflow and assist with customer relationship management.

·        Mobility

Calls can be instantly and automatically forwarded to any mobile device, allowing the user to access all the tools that they normally use on their work desk. This can save the delays with left messages and the need to return calls. Of course it provides also for advanced messages capabilities for when the phone or mobile device are unattended.

·         Scalability

Your office phone system can grow with your business needs and also reduce during off seasons or between contracts, so you are always getting the most value package deal without paying for unused access.

·        Obsolete Technology

Old office phone systems may keep working for a while, but they are usually slow and time really is money in today’s competitive market. Eventually the old office phone system will fail and cause a lot of down time which is money wasted. A new office phone system has a minimal downtime in the unlikely event it needs any repairs.

Have a new office phone system installed in your business today to keep all of your data secure and reduce your operating costs. With today’s advance modern office phone systems they will allow you the convenience of a data and voice system at a very cost effective price. You only pay for what you use with no upfront costs and you can use your existing mobile devices and desk top hand sets.