Having the best possible small business phone system is
vital if you want to succeed in today’s competitive market. Even though social
media, text messaging and email are considered normal for use in today’s
multimedia connected work environments for use as personal and professional
communication methods, the phone remains the most personal and significant as
well as the most effective form of business communication
Choosing the right small business phone system for your
business, one that meets all your needs is essential so you can flourish in many
ways long into the future. With the abundance of different small business phone
systems now available, choosing the right system to suit your unique and
particular needs so not straight forward.
Some top things to consider when upgrading your small
business phone systems:
·
Improve
your call handling
Ensure all tour incoming calls are routed to the correct
person and none are missed or lost. Having features such as easy call transfer,
call waiting, call display, three or more way calling options, conference
calling, voice mail as well as an automated off hours call attendant helps to
foster strong business to business and
customer relationships
·
Improved
accessibility
Most small businesses stay flexible with their employees
often multi-tasking and constantly on the move. To keep them easily accessible
having a small business phone system that allows calls to be made and received
from tablets, smartphones laptops and other devices mean all your staff can
stay productive regardless of their location.
With features like single digit reach, phones can be
programed to be much more versatile and less limited
·
Better
response times
Easily enhance your daily business response times with new
small business phone systems that allow for a single number that simultaneously
rings on all your devices as required. Unified messaging with options for
sending to an inbox on your email, text messaging, call divert or answering
service, all your business communication can be quickly responded to and kept
secure
·
Easier
internal communications
The latest small business phone systems allow your whole
team to be in contact instantly for information sharing and improving sales
opportunities. With intercom and paging services, presence technology and
instant messaging you and your customers can easily identify the available
people to help them at any time
·
Call
reporting
Customer services and experience call reporting technology
can provide detailed statistics to help improve the service you offer to your
customers and clients. This helps retain customers and improve sales growth.
Being able to access real-time reporting and watch the
outgoing and ingoing calls helps to provide an insight into the performance
metrics usage for management decisions regarding staffing and operations
·
Quality
assurance
With modern small business phone systems, you can easily
track the way they are used and have a greater provision for performance and
accountability. System alerts for unusual activities and call recording, add
security and ensure any disputes are easily and readily resolved.
Deciding on upgrading your small business phone system
should be about the impact this will have on your business and how it will help
improve your bottom line. Making communication simpler and easier for your
customers and staff can have a dramatic effect on customer satisfaction which
can result in improved sales and profits.
